Please keep in mind as we approach the holidays that Allied will be closed Thursday and Friday November 27th & 28th in celebration of Thanksgiving. Orders placed after noon on Wednesday will not ship until Monday December 1st!
It happens all the time … had a call from a customer yesterday, they were looking for a particular part but had been told by the manufacturer that it was obsolete – yet we still listed it in our catalog … how could that be? We have roughly 14,000 unique parts in our inventory and we keep a sample of almost every one of them on the chance that some day we will need it for a prototype. We aren’t going to make just one of some obscure part for a one of a kind horn, but if our customers need something and there is a demand they can count on us to get the job done because that is what we are here to do. So, when you hear “obsolete” don’t be afraid to ask if there is a chance it will rise from the dead as an Allied part. (And that is our Halloween hook! ;))
We understand that change isn’t easy … that’s why when we chose an option for our online flip book catalog we chose one that might be able to mimic some of the things we know you do with our catalog. You can bookmark pages, you can make notes, you can copy pages, all things you are probably doing with your paper catalog. Do you have your customer number written on your paper catalog? Add it to your flipbook catalog with a note! See the screenshot below for tips on how to add notes.
As all professionals in the music industry know prices can and do fluctuate – A LOT! Many of our vendors have set times of the year that they increase prices, others seem to change with the weather … the timing and rate of increase are completely out of our control. As stated in our catalog and on nearly every page of our printed price book, “Prices subject to change”. Please, if you are quoting a repair CALL for pricing first! Our customer service reps are glad to quote you a price on any part at any time. If you send in orders via fax or email and need pricing before the order is placed just let us know, we will make sure you have a firm quote in hand before the order goes to our warehouse. Of course if you get a part and the pricing has changed too dramatically to go ahead with the repair our return policies are fair but we can save time and money for everyone by minimizing returns when possible.
In response to our customer that replied, “Please make it easier to find a part number in the catalog! Sometimes I need to backwards reference my part numbers, this would be a huge help!”
In the upper right corner of the flip book catalog you will see a small search box (quickly get to that box by hitting CTRL+F) … enter your part number or keyword in that box, hit enter and on the left side of your screen all potential matches for your search term will show in a “screenshot” list, choose the page you would like to go to and you will see your search term highlighted within the page.
Alternatively the left side of the screen will always contain a thumbnail tab and a search tab … Happy searching!!
Our customer survey is still open! The survey should take no more than ten minutes of your time and provides us valuable feedback on our products and services. We would appreciate your participation here!
Our catalog is now available in a new flipbook format. This interface will allow you to search the entire catalog by page number or by key word, or browse the catalog via thumbnails. You can also translate, cut, print and download pages or whole sections, add bookmarks and make notes! Your password is the SAME to access the flipbook as it was to access the PDF files!
Happy New Year! We will continue to tweak and improve the interface but as of today, the latest version of our catalog is available for download in PDF format. You must have an email address in our customer database to receive the password in order to gain access to the catalog. If you need to update your customer file please contact us! Also, please be on the lookout for updating price lists as expected we have seen many price increases that will take effect on the first of the new year.
Allied Supply Co. publishes an updated catalog every about every 5 years. It is once again time to get all the information we can from you, our customers, as to what you want to see added to our 268 page catalog. Now there are many that wonder why we still take the time and incur the cost of publishing such a large catalog. Well many repair technicians do not have a computer readily accessible at their bench nor do they have the time to boot it up and then search for the part they need. Because of this, we publish a catalog and will for the foreseeable future.
We ask that at anytime you come across a part, supply, case, new tool that you think might be of value to another technician, that you let us know and we will look into the possibility of adding it to our extensive inventory. If it’s a new tool and we deem that it can be made by us and that it has use to other technicians we may even name the tool after you or will credit you for the idea. (You will be “famous” but not rich, unfortunately)
For those parts that we add between publications of our large catalog, we publish an annual Parts and Price Supplement that comes out each spring. In it we have the most recent pricing available for all our parts, tools, cases and supplies as well as additional pages of new items that we have found to help you be a better repair technician and service instruments that are new to the market.
We hope that you have ideas of new things that can help others and that you will share them with us, as we truly want to be the one company that no music store or repair shop can do without.
After years of relying on the US Postal Service to deliver the Allied catalog to our customers, we are pleased to finally be online. While we’ll continue to ship catalogs via the mail, our goal is to eventually offer our entire catalog in a downloadable format. Look for that option in early 2012. In the meantime, these pages will provide you with information on who we are and what we do to ensure repair technicians and music stores have the tools and parts they need to meet customer demand.
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